Managed Services

IT Outsourcing Services
Outsource your IT department with a trusted partner. Obtain the competitive edge, reduce operational expenses, free up resources, achieve stable, always on IT Systems that are pro actively monitored 365 days per year.

Helpdesk Outsourcing Services
Accord has the ability to offer a 1300 help desk environment for customers where we can provide over the telephone support for Level 1 desktop problems. Accord’s ability to provide a cost effective solution to your small IT related issues, minimises the overhead to your business.

Remote Monitoring
Accord can provide Real-Time monitoring of any system or device to quickly troubleshoot network, Internet or server performance issues from a remote site or office.

Desktop Maintenance Program
Accord are able to maintain, on a monthly basis, that:

• Anti-Virus program definitions files are up to date
• Anti-Virus program is actively scanning proper folders/drives
• All Microsoft Updates are updated and installed
• Spyware is eliminated 
• Hard drives are defraged
• Disks are not running out of space

Managed Antivirus
Accord’s Managed Antivirus provides total network protection from electronic virus attack. Our managed solution informs our service centre when a virus is detected on your network, it allows us to monitor the threats and determine the best course of action to protect your network, giving you peace of mind knowing your network security is safe.